Behind the Bit |
Posted: 10 Jan 2010 01:34 PM PST Readers will recall that I cancelled my flight to Rolex because they changed my itinerary to leave six hours earlier than the original flight. Well, a month later I STILL have not received a refund from United. It turns out that the refund request never made it to United (system error). Orbitz explained that they had to "reset the clock" on my 21 business day refund, and it will take ANOTHER 21 business days. Oh, REALLY???? A chat with the supervisor brought this down to 7 business days. I've probably made 5-6 phone calls and spent 5-7 hours on the phone to get this resolved. Forget flying -- come DRIVE with me! So I'm delighted to be driving instead. Ten hours of driving. I am not a fan of driving but it's got its perks. How is this much, much better than flying? Let me count the advantages (mostly having to do with trunk space)...
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